Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
High level customer service skills and very good communication skills
Previous experience in Dispute
Very good analytical skills, able to prepare analysis and reporting
Able to improve the process
What duties will help you grow?
Analyses the ledger of deductions and dispute
Researches and resolves complex deductions and disputes
Performs research and collects the findings to help resolving the case using based on experience and client business knowledge
Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process
Researches client specific disputes and deductions for validity
Raises credits for valid queries
Reviews and approves credits raised by team members
If deduction is invalid, provides proof to support collection efforts
Reviews account reconciliations
What have we prepared for you?
Personal and professional development :
Development programs, external courses, education & certificates co-funding
NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings : Excel, VBA, RPA, customer care and more.
Our legendary atmosphere :
We don’t have a rigid dress code, but what we do have are awesome communities and world changing initiatives like Grant Program.
We are a big company with unique atmosphere we make friendships, share important moments, and simply like each other!
A lot of benefits :
Private medical care, which can be extended by a package of dental services purchased on preferential terms.
Private life insurance which can be extended by oncology package purchased on preferential terms.
Referral bonuses for recommending your friends to Capgemini.
Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
Offices in great locations, car leasing program, carpooling options and bicycle parking.