Dispute Senior Specialist
Capgemini
Katowice
1 d. temu

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

  • High level customer service skills and very good communication skills
  • Previous experience in Dispute
  • Fluent English
  • Very good analytical skills, able to prepare analysis and reporting
  • Able to improve the process
  • What duties will help you grow?

  • Analyses the ledger of deductions and dispute
  • Researches and resolves complex deductions and disputes
  • Performs research and collects the findings to help resolving the case using based on experience and client business knowledge
  • Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process
  • Researches client specific disputes and deductions for validity
  • Raises credits for valid queries
  • Reviews and approves credits raised by team members
  • If deduction is invalid, provides proof to support collection efforts
  • Reviews account reconciliations
  • What have we prepared for you?

    Personal and professional development :

  • Development programs, external courses, education & certificates co-funding
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings : Excel, VBA, RPA, customer care and more.
  • Our legendary atmosphere :

  • We don’t have a rigid dress code, but what we do have are awesome communities and world changing initiatives like Grant Program.
  • We are a big company with unique atmosphere we make friendships, share important moments, and simply like each other!

    A lot of benefits :

  • Private medical care, which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.
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