Network Operations Center Specialist
SMSAPI
Gliwice. PL
1 d. temu
source : Just Join IT

What will you do in our team?

There are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management.

You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimization, reporting, developing and improving internal procedures and documentation.

You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe.

Your main tasks will include :

  • Monitoring of messaging platforms, infrastructure and traffic
  • Troubleshooting & level 2 support
  • Incident management
  • Customer and internal communications
  • Premium SLA customers’ support
  • Reporting issues to the telecom operators
  • Documentation improvement
  • Drawing up requested reports
  • Administration and optimization of monitoring solutions
  • You must have at least basic knowledge of :

  • Linux systems (Ubuntu or similar)
  • LAN, WAN, TCP / IP
  • Virtualization (VMWare or similar)
  • Server construction, network equipment
  • It is to your advantage if you have some experience in the following technologies and tools :

  • MPLS
  • Zabbix, Grafana, Logic Monitor
  • Kubernetes
  • Office365, Atlassian tools
  • Your profile :

  • Proactive, solution oriented, well organized
  • Analytical thinking, good troubleshooting skills, ability to draw conclusions from a series of events
  • Experience at NOC / Monitoring / Technical Support / Customer service (or similar) is a plus
  • Command of English at a level that allows fluent both written and spoken communication
  • Understanding of the ITIL Framework is a big plus
  • Readiness to work on shifts - 24 / 7 / 365
  • Occasional travel may be needed
  • We offer you :

  • Training budget
  • International project
  • Medicover healthcare
  • Play, chill-out room
  • Monday fruit-day
  • Friday luch-day
  • MultiSport card
  • Team building events
  • English course
  • Company description

    LINK Mobility Group AS is Europe's leading provider within mobile communications, specializing in mobile messaging services and mobile solutions.

    The Group offers a wide range of scalable services and solutions across industries and sectors due to a growing demand for digital convergence between businesses and customers, platforms and users.

    The Group is headquartered in Oslo / Norway and fully owned by private equity company ABRY located in Boston, US. LINK Mobility continues to experience strong organic growth with a high degree of recurring revenue, as customers tend to move more business activities onto the mobile platforms.

    In 2019, LINK Mobility had a total turnover of 3.1 billion NOK with offices in 18 different countries.

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