We are looking for a Carrier Integration Analyst to help successfully build out our network of carriers. Tasked with onboarding, management, and monitoring of carrier integrations thus contributing to the growth and scaling of the project44 carrier network.
You will be a leader, a salesperson, a carrier expert, a project manager, an integrations expert, and an efficient operator.
What you’ll be working on :
Ensure efficient onboarding of carriers into the project44 network, while driving increased value to internal technologies
Manage a subset of implementations, API review, testing support, and go live support.
Drive carriers to meet timelines, reporting and / or escalating risks to project leadership
Assist internal stakeholders to reduce time to go-live and increase satisfaction for project44 customers and carriers
Continuous monitoring of the carriers’ progress and provide troubleshooting to assure real-time tracking.
Participate in planned and ad-hoc internal projects to drive internal efficiency and reduce carrier / customer time to go-live
Requirements & Preferred Skills
Excellent English and Polish language and communication skills verbally and written.
Experience in a technical support role
Basic Understanding of API connections.
Strong reporting and analytical skills, both functional and executive
Ability to proactively identify and communicate risks and opportunities
Passion for customer satisfaction and operational excellence
Ability to roll up your sleeves to accomplish what needs to be done
Ability to quickly grasp technology and use to solve problems
Ability to manage own workload and multi-task in a fast-paced environment