4me ITSM L1-L3 support4me ITSM L1-L3 support
Atos
Bydgoszcz, Bydgoszcz, PL
2 d. temu

Did you know that The Atos Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games?

We are :

  • 120,000 employees in 73 countries
  • IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Almost 5000 people employed in Poland in 8 cities : Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz
  • Our Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions for clients across various business sectors : Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

    We are looking for :

    The global tower Global Tooling Services (GTS) develops, deploys new deals and operates a number of ITIL standard service management solutions within ATOS Infrastructure and Data Management.

    GTS Tower is now looking for experienced in 4me ITSM tool support which is used to support ITIL processes such as Incident Management, Change Management, Service Request Management and many more.

    Y ou will be responsible for :

  • Analyzing functional requirements to set up ITIL processes
  • Building and presenting designed ITIL processes
  • Providing functional support L1-L3 to 4me users and routing complex issues to L4 (vendor)
  • Maintenance and keeping up-to-date documentation
  • Taking part in the testing activities which follow new release deployment
  • Interacting with customer, vendor and business people.
  • Our requirements : Mandatory skills :

    Mandatory skills :

  • Experience in provisioning support L1-L3 ( experience in 4me and / or Remedy and / or Peregrine and / or ServiceNow)
  • Practical knowledge of Web Services based on REST API
  • Knowledge of Webhooks API
  • Understanding of JavaScript, HTML5, CSS3, JSON, XML
  • Good understanding of ITIL and Software Development Lifecycle
  • Working in a fast-paced environment within international teams
  • Good team working / social skills
  • Methodical and focused approach to work
  • Good analytical skills
  • Nice to have skills :

  • Experience in ServiceNow platform
  • Experience in ITSM tool configuration e.g. support groups, SLAs, CMDB
  • Experience in working with customers
  • Understanding of relational databases, Single Sign On, Active Directory
  • Languages :

  • Fluency in spoken and written English (B2+)
  • German will be a plus
  • What we offer?

    We can offer you a 4me Support L1-L3 job in a growing international company. The possibility to build advanced software solutions in international environment and explore the newest technologies.

    We mind our employees' personal happiness :

  • You will improve your qualifications by : individual development plans, internal and external trainings, budget for development activities, the opportunity to participate in conferences and gain international certification.
  • We will look after you with a private medical package that includes dentist.
  • We support your new-year resolutions with Multisport and OK System cards. If you establish a team of sport enthusiasts, you will also get additional funding.
  • Do you need new glasses? We will give you up to 600 PLN reimbursement for buying one.
  • You will receive a guaranteed pool of points to be used for shopping, concert tickets or fulfilling other dreams.
  • Every month we will subsidize commuting.
  • Do you want to improve your language skills? Please, do so with us.
  • You will do good in the world by helping others thanks to CSR actions.
  • You will have an extra vacation for significant moments.
  • We will celebrate and have fun during company parities.
  • We will build together a positive work culture
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    How You can apply?

    If you wish to apply for this position and be part of our team, please visit our careers page at jobs.atos.net, select Poland as country and complete our online application form.

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