The Implementation Manager (IM) is responsible for managing the Customer relationship from the moment the Sales team is about to close the sale through implementation and hand over to Customer Success Management.
The IM will manage the overall project plan for delivering a high-quality implementation remotely and at the Customer site in the EMEA region.
An IM must possess a balance of analytical problem solving and strong interpersonal and relationship development skills.
The Professional Services Department is focused on delivering all aspects of DemandTec’s breakthrough solution to its customers.
Members of the Professional Services team work together in a project based environment that has a significant consultative sales component to ensure that customers receive full benefits from our solution.
All members of the team must acquire an in-depth understanding of DemandTec’s products and services and be effective in interacting with other parts of the organization including Product Management, Operations and Engineering.
The DemandTec IM is responsible for managing the Customer relationship from the moment the Sales team is about to close the sale assisting in the last stages of the sales process.
After the sales process is finished the IM will manage the Customer through implementation and beyond. The IM will also manage the overall project plan for delivering a high-quality implementation at the Customer site.
He or she will coordinate the efforts of the Engineering, Product Management, Sales, Science and Consulting team members in support of his or her Customer’s needs.
An Implementation Manager must possess a balance of analytical problem solving and strong interpersonal and relationship development skills.
o Optimization software experience in the Consumer Packaged Goods / FMCG, Retail or traveling space.
Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use.
We give marketers more time to do what really matters to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing.
Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions.
For more information, visit www.acoustic.com.
Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone.
All employment is decided on the basis of qualifications, merit, and business need.