Would You like to provide end to end HR Operations support to employees, line managers, and local HR executing of complex Local HR Processes, in line with existing policies and procedures?
We are looking for HR passionate who would like to join our HR Team as HR Advisor .
Your role will include :
Management of end-to-end processes and cases according to established ways of working, Using Salesforce tool to log queries and updates,
Keeping customers updated on the status of open cases. Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
Dealing with third party service providers
Meeting established KPI’s and SLA’s,
Timely escalation of complex queries to senior advisors, SME’s and policy teams,
Providing input for Knowledge Management within the team (including creation and ownership of documentation / job aids),
Sharing best practices within the team, striving for continual improvement in service delivery.
Tertiary qualification preferably in HR or Business Administration,
Minimum 1 year work experience previous experience in Shared Service, Call Centre, Service environment is an advantage,
Exposure to an administration and / or services oriented position preferable,
Experience in service excellence ,
English (Good command, both written & oral),
SAP, Workday or Salesforce experience is an advantage,
Excel and analytical skills.
Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.
Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell is an Equal Opportunity Employer.