HR Coordinator with Dutch
Smith & Nephew
Wroclaw, POL
4 d. temu

Working as part of a team and reporting to the GBS HR Services Lead, this role will be responsible for providing excellent customer service and performing HR administrative duties relating to all core processes provided by HR Services EMEA.

With a customer focused and professional manner, this role will be the first point of contact for HR queries from our customer base comprising of employees & managers at all levels and from all areas of the business.

Duties will also include supporting and educating our customers in using the Company’s HR System (Workday), review and approval of notifications in Workday and producing relevant paperwork in line with agreed internal processes.

Having excellent organizational and administrative skills this person will manage their caseload and respond to all HR queries within agreed Service Level Agreements and in line with the processes of the Global Business Services function.

Responsibilities

  • First point of contact to our customer base for HR queries
  • Provide support to our customer base on all core processes provided by HR Services
  • Caseload management, responding to all employee HR queries within agreed SLAs and in line with the processes of the Global Business Services function
  • Escalate tasks as appropriate to the broader HR team within agreed SLA
  • Follow-up cases to resolution
  • Review and approve notifications in Workday in line with processes
  • Produce relevant paperwork in line with agreed processes and timelines
  • Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
  • Maintain Personnel files
  • Adherence to metrics and work within agreed Service Level Agreements
  • Minimal error rates and dissatisfied customers
  • Involvement in projects as required
  • Support the Employee Rewards Scheme (GEM)
  • Support Great Place to Work (GPTW)
  • Requirements

  • 1-3 years of proven work experience in similar position
  • Bachelor's degree
  • Fluent Dutch
  • Advanced English
  • Strong written, verbal, and interpersonal communication skills
  • Self-motivated, proactive and capable to work independently under limited supervision
  • Ensure low error rate
  • Knowledge of MS Office and HR systems (Workday as a plus)
  • Good understanding of HR processes
  • Organisational skills and ability to prioritise
  • Analytical and problem solving capability
  • Experience in transitions would be a great asset
  • at Smith & Nephew we offer

  • private health care multisport card life insurance
  • subsidies for trainings postgraduate studies
  • annual bonus sharesave plan going extra miles program
  • subsidized meals and fruits integration parties
  • possibility of working remotely flexible working hours
  • possibility of growth in the life sciences company
  • caring, collaborative and courageous business environment
  • relaxation zones in the modern workplace
  • LI-AC1

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