The Account Service Unit in Warsaw is managing the Account Opening and Maintenance processes for the Treasury and Trade Solutions client base across EMEA region.
The successful candidate will be responsible for liaising directly with both external clients of Citi and internal stakeholders as part of the Account Opening and Account Maintenance processes.
They will be responsible for working directly with the client, including senior management, to be able to execute account openings across multiple jurisdictions.
They will also be responsible for execution of clients’ subsequent maintenance requests on their account base.
Clients’ documentation review and approval related to account openings, closures and amendments on the accounts, reporting deficiencies or providing account opening approval within tight SLA timeframes
Perform initial sanity checks on documentation packages ensuring all activities are captured, accurately reviewed and processed in a timely fashion
Management of queries addressed by Citi EMEA branches and other Citi units
Updating of documentation and processing status in the inventory database as per clearly defined processes
Dealing with customers' requests concerning different changes on bank accounts
Compile daily, weekly and monthly reports
Effective communication and close cooperation with representatives of other Citi units and branches in EMEA region
Fluent French or Arabic
Working knowledge of a variety MS Office tools
Time-management skills, resistance to stress
Proven analytical and problem solving skills.
Good interpersonal & communication skills
Strong team player : demonstrating initiative, dynamism and reactivity
Ability to work during some public holidays
We offer :
Challenging job in a young and dynamic environment
Opportunity to work in a global organization in a truly international team, supporting clients from EMEA
Full social package