Client Onboarding Specialist
Citigroup Inc
Warsaw, MA
1 d. temu

Description

The Account Service Unit in Warsaw is managing the Account Opening and Maintenance processes for the Treasury and Trade Solutions client base across EMEA region.

The successful candidate will be responsible for liaising directly with both external clients of Citi and internal stakeholders as part of the Account Opening and Account Maintenance processes.

They will be responsible for working directly with the client, including senior management, to be able to execute account openings across multiple jurisdictions.

They will also be responsible for execution of clients’ subsequent maintenance requests on their account base.

Responsibilities :

  • Clients’ documentation review and approval related to account openings, closures and amendments on the accounts, reporting deficiencies or providing account opening approval within tight SLA timeframes
  • Perform initial sanity checks on documentation packages ensuring all activities are captured, accurately reviewed and processed in a timely fashion
  • Management of queries addressed by Citi EMEA branches and other Citi units
  • Updating of documentation and processing status in the inventory database as per clearly defined processes
  • Dealing with customers' requests concerning different changes on bank accounts
  • Compile daily, weekly and monthly reports
  • Effective communication and close cooperation with representatives of other Citi units and branches in EMEA region
  • Fluent English
  • Fluent French or Arabic
  • Working knowledge of a variety MS Office tools
  • Time-management skills, resistance to stress
  • Proven analytical and problem solving skills.
  • Good interpersonal & communication skills
  • Strong team player : demonstrating initiative, dynamism and reactivity
  • Ability to work during some public holidays
  • We offer :

  • Challenging job in a young and dynamic environment
  • Opportunity to work in a global organization in a truly international team, supporting clients from EMEA
  • Full social package
  • Travel

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