The Team Member Services (TMS) Knowledge Coordinator is responsible for managing and maintaining the TMS knowledge systems supporting the People Team and all areas publishing content within the system.
This role ensures that content is relevant, current, and follows our content guidelines. In addition, this role will be responsible for the creation of content for the TMS team to expand the team’s resources.
The TMS Coordinator will manage existing and new knowledge documents ensuring accuracy and consistency in accordance with the knowledge management best practices and Qurate Retail Group knowledge guidelines, monitor and report on usage and usefulness of the knowledge system noting trends for improvement of the knowledge management practice, act as Subject Matter Expert on knowledge management including design and optimization, building, and maintaining effective working relationships with all subject matter experts in the People team, will develop resources for the TMS team to utilize in the resolution of cases, will support TMS organization to develop training resources.
The Knowledge Coordinator with author and update knowledge articles, monitor, validate, and ensure quality of knowledge management processes and services within TMS, and will provide support for projects related to knowledge management.
We are looking for someone with :
Strong written and verbal communication skills (English C1 / C2)
Stakeholder management experience
Strong experience in building knowledge base
Ability to utilize resources to independently make decisions and resolve problems
Ability to work in a fast paced environment
Understand requirements and how to transform the information into the knowledge management system
Working experience with Ticketing System, Service NOW preferred
Ability to learn new technologies
What We Offer
Being a part of the international team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy.
Open and trusted teamwork in which we value fun along the way.
Casual atmosphere and all of that you will experience in our modern and comfortable office space.
Attractive benefits that include among others private medical care, life insurance, myBenefit platform, MultiSport.
Well stocked and modern designed kitchens with fruits on weekly basis, tea, coffee machines and more.
Relax rooms with gaming consoles and billiards.