Onboarding of Supplier Engineering support team
Environment access for Eng. team verified & IAM roles defined
Ensure smooth knowledge transfer of AWS & On prem engineering
Understanding of ticket assignment Process and Lifecycle
Identify current toolset configuration and CI's
Gather and Validate reporting requirements
Incident, Problem and Change Management Process study
Jointly work with Sabre to verify KEDB and SOP Documents
Perform AWS Cloud & On Prem Engineering across Sabre infrastructure
Track and manage complete Request management life cycle using ITSM tools (SNOW / Rally)
Create documentation and update knowledge repository for known issues.
Triaging and escalation of tickets to Sabre Team or third Party as required.
Access management (authentication + authorization) for the legacy AWS Cloud environment
Manage, build and patch the CIT systems (Special accounts containing enterprise applications)
Deploy and configure changes from DBPE Engineering team
Change infrastructure to support needs from application teams (VPC peering, endpoints, limits)
Weekly and Monthly Reporting
Acknowledge and act on tickets / Rally story within defined SLA
Create Run books / KBs on new issues and document the same on the tickets
Update KEDB with known errors and solutions
Contribute to Technical / Process Service Improvements
Analyze the environment and optimize the tools & scripts
Co-ordination with Internal & External teams consistently and take ownership of communication with customers during issue resolution
Utilize acquired knowledge from previous projects to improve services within DBPE Engineering team.
Reflecting and managing all the engineering effort on / Oracle / GG / SQL server / AWS maintenance, mostly it's for resolving inc's and sctasks reported on Service Now / Rally
Reflecting and managing all the engineering effort on documentation maintenance like updating KA's and KB's which are going to be expired or other docs on somebody request + converting docs after review to KA's.
keep track on Oracle 19c future efforts, like testing and certifying with any new features, working on any issues reported as part of customer implementations
Bug fixes Oracle / Couchbase / GG
EXPERT IN SOFTWARE SCRIPTING AND AUTOMATION. ANSIBLE IS A MUST. TERRAFORM or CHEF IS A PLUS.
knowledge of Git,
knowledge of Linux Operating system,
Knowledge of Cloud Concepts. Familiar with at least one database at proficient level
Building CI CD pipelines in Jenkins or equivalent
Minimum Years of experience - 4 Years in Database Engineering or DevOps role
Can be more of a programmer level
Nice to have
Nice to have : - knowledge of databases : Oracle 19c / Couchbase / MySQL / SQLServer / RDS - knowledge of monitoring solutions such Oracle OEM, GG, Grafana, StackDriver, CloudWatch
Certification - Oracle certification / RHEL certification / AWS certification / MySQL certification is relevant