IT Application Support Analyst
Epam
Wroclaw, Poland
6 d. temu

DESCRIPTION

Currently we are looking for a IT Application Support Analyst for our Wroclaw office to make the Team even stronger.

Group Technology is The IT function is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm.

IT supports the whole of business across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management.

ABOUT THE TEAM

You'll be working with the Application Support teams in Wroclaw. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs.

Our measure of success is two-fold clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Responsibilities

  • Responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications
  • Govern production support execution as aligned to existing ITIL framework
  • Follow effective and efficient operational policies, processes, and procedures
  • Ensure all forms of workload are managed in line with established processes and procedures
  • Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
  • Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • Possess strong verbal, writing and communication skills
  • Have a strong ability to solve complex issues
  • Requirements

  • Strong experience in IT support role
  • Deep knowledge of Unix, Oracle is a must
  • Sybase, Scheduling, Autosys, Informatica, ServiceNow - all are very valuable skills for this role but not must have
  • ITIL Qualified
  • In-depth knowledge and understanding of Incident and Problem Management practices
  • Demonstrated hands-on domain skills and track record of successful projects and deliveries
  • Automation mindset and knowledge in tools like Automation Anywhere, IP center, Netcool nice to have
  • Knowledge of Python / Perl / Bash is highly desirable
  • Highly refined and professional in verbal and written communications
  • Demonstrable experience in delivering a quality operational service to customers
  • Experience in operating under a Global team environment
  • Bachelor's degree (Computer Science preferred)
  • Highly committed, resilient and outcome focused
  • Able to support multiple projects at any given time
  • Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
  • Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
  • We offer

  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.)
  • English language classes
  • Vast opportunities for self-development : online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to take part in both : corporate and startup environment
  • Possibility to relocate for short and long-term projects
  • Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.)
  • Fruits on a weekly basis
  • Sponsored sport activities
  • We kindly ask you to include the following clause in your application : "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz.
  • Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016 / 679 z dnia 27 kwietnia 2016 r.

    w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95 / 46 / WE (RODO)"

  • Please note that only selected candidates will be contacted
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