IT Specialist - Sharepoint Support
56 d. temu

Position Description

  • Accepting web tickets and providing technical assistance following established procedures and guidelines.
  • Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
  • Utilization of the Knowledge Base to ensure all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
  • Acquiring and maintaining knowledge of relevant IT services / application offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
  • Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
  • Flexibility to adapt to schedules within same shift or to a different shift in case required.
  • SharePoint Functional Development and QA activities as needed
  • PowerApps, Microsoft Flow (Workflow Tool), SharePoint
  • Requirements

  • Bachelor’s degree or higher from an accredited institution and a minimum of 1 year SharePoint Functional Development Experience
  • Associate’s degree from an accredited institution and a minimum of 2 years SharePoint Functional Development Experience

    High School diploma / GED and a minimum of 4 years SharePoint Functional Development Experience

  • Functional knowledge of Microsoft Office and Office 365 suite.
  • Proficient in English (Written and oral).
  • At least 2 years of experience working on a technical support environment
  • Excellent listening and communication skills, customer service and interpersonal skills.
  • Fast learning and well developed analytical thinking and problem solving skills.
  • Demonstrated tolerance of ambiguity, self-motivation and flexibility to adapt to a changing environment
  • Nice to have

  • Bachelor’s degree or Associate’s degree in Information Technology and / or Information Systems or other related discipline.
  • Experience in PowerApps Development
  • Experience in Microsoft Flow Development
  • Experience with creating / maintaining Excel Macros / Visual Basic
  • Technical and / or functional knowledge of Lotus Notes.
  • Advanced technical knowledge in Office 365 and One Drive for Business.
  • Advanced technical knowledge of SharePoint permissions (includes breaking hierarchy)
  • Able to maintain SharePoint permissions using Active Directory Groups and SharePoint Groups
  • Experience in manual QA Testing
  • Experience with automated QA Testing a plus
  • Working knowledge of iOS mobile phone and iPad.
  • Working knowledge of IE 11 Browser, Chrome Browser, Edge Browser
  • Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN and Citrix.
  • Excellent interpersonal, written and team collaboration skills
  • We offer

  • Attractive compensation
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package
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