Cloud Support Engineer
MicroStrategy Incorporated
Warsaw, Poland
10 d. temu

Job Description

  • Work on technical support cases logged by Cloud Customers
  • Inform Technical Support Management about any escalations or difficult situations that require his / her involvement
  • Be in charge of managing the designated support liaisons for each Cloud customer and enforcing their use
  • Prioritize and communicate product defects and enhancements to development teams
  • Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation
  • Attend all training courses and workshops p
  • rovided by the department
  • Make sure assigned Cloud customers have the best customer experience when engaging Technical Support
  • Qualifications

  • Technical education preferred
  • 1+ years of experience in a related field
  • Practical experience managing critical customer issues
  • Enthusiastic personality and foster a positive work environment
  • Strong written and verbal communication skills
  • Well organized with effective time management skills
  • Ability to work independently
  • Attention to detail
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