Part-Time Community Relations Agent (Ukrainian & Russian)
Bla Bla Car
Warsaw, Poland
2 d. temu

Company Description

BlaBlaCar’s vision is to bring fairness, freedom, and fraternity to the world of travel.

BlaBlaCar was created in 2006 with one dream in mind : fill the millions of empty seats on the road to creating an efficient, affordable and friendly way to travel.

Today, our global trusted community counts 75 million members in 22 countries, enabling a smarter, large scale and truly sustainable transport network.

Born from a simple idea of people sharing their rides, BlaBlaCar’s ambition is to become the go-to marketplace for shared road mobility.

We offer long distance carpooling service, a commuting carpooling service, and since 2018 a marketplace bus service too.

A filled bus emits one-third of the emissions per passenger kilometer as an average car. So we want to fill those seats too!

In 2018, 84 million travelers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile, we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience.

BlaBlaCar offers a truly and unique international environment with a team counting 35 nationalities, serving a global member-

base from 8 offices in Berlin, Kyiv, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw. English is the official spoken language across BlaBlaCar.

We are privately-held and founder-led. Our team of 500 employees is entrepreneurial, passionate, and fundamentally

mission-driven.

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them.

This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

Job Description

What you will directly contribute to :

  • Moderating members' profiles and their content (vehicle pictures, trips, ratings etc.)
  • Answering members' messages in a timely manner
  • Providing users with guidance and support through various channels at a high-quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, VK, etc.) and maintaining dynamics within the Russian and Ukrainian communities
  • Managing and making grow BlaBlaHelp, a community-based platform allowing our most committed members to help BlaBlaCar users through a live chat
  • Interacting live with BlaBlaHelp members, providing them with guidance, entertainment and gathering their feedback
  • Gathering members' feedback and communicating it to the Product Team
  • Reporting to the Associate Manager in Warsaw
  • Improving the overall member experience
  • For this position, you will be working both in the office and remotely from home, which is why it requires to be based in Warsaw.

    Qualifications

    What you will need to be successful :

  • Excellent proficiency in written and spoken Ukrainian, Russian and English
  • Experience in customer service, of course, a plus
  • Proven ability to prioritize busy workloads
  • Sincere willingness to fairly balance our business and members' needs
  • Strong ability to work on your own while integrating with other team members
  • A prior experience using the service as a driver and / or as a passenger would be a plus
  • Be humble, structured, organized, motivated by innovation and a relentless doer
  • Enjoy working as a team-player and learning from others
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