About the role
On this position you will be implementing your technical and analytical skills to support the Complaints Strategy at Revolut.
Your main goal is to reduce Customer complaints and dissatisfaction by Root Cause Analysis (RCA) of complaints and other areas where poor quality is identified to ultimately improve customer outcomes.
To achieve this you will demonstrate an investigatory mind-set with a talent for analysing, often complex issues, processes and data from interconnecting themes.
You will lead and champion the Root Cause strategy and framework. You will focus on understanding and analysing problems, working collaboratively with colleagues across the business to investigate issues and communicate themes back.
To be successful on this position, you will have to implement your creativity and analytical skills, as well as communication and presentation skills to be able to influence leaders to implement your recommendations.
What you'll be doing
What you'll need
Fluent English (C1 level)
Previous experience in Root Cause Analysis would be beneficial
Other skills :
A little about us When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks.
Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate.
Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services.
we closed it out with 2000.
What we’re looking for Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values : we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together.
You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission.
You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do.
We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.
Biannual equity bonuses
Roll with a free Revolut Metal subscription