Cash and Trade Processing Representative with French
Citigroup Inc
Warsaw, MA
5 d. temu

Description

  • Handling client enquiries (from simple to more complex ones) and resolving issues in timely and professional manner
  • Daily interaction with customers / third parties / banks and handling issues in line with departmental standards
  • Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
  • Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
  • Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions
  • Identifying possibilities of parocess optimization
  • Qualifications

  • Very good knowledge of English (min. C1) and French (min. B2)
  • Knowledge / experience in banking operations will be a great advantage
  • Good knowledge of Microsoft Office and good investigative & analytical skills
  • Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
  • Ability to work independently within a team environment
  • Perfect organization skills, ability of problem solving, making accurate and quick decisions
  • We offer :

  • Opportunity to work in an international environment
  • Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies
  • Development opportunities within existing department structure
  • Unique possibility to obtain specific knowledge about European payment flows and clearing systems
  • Participation in cross departmental projects within payments area
  • Travel

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