Our motto is : Innovation is freedom and we live by it. We create an interesting and challenging environment for skilled and motivated people.
As a Customer Advocate you will join an experienced team, your key responsibility will be providing support for our clients from different countries.
We will introduce you to all technical queries related to our services.
Your role :
Answering the multichannel questions (call, e-mail, chat ) of customers concerning billing, order tracking, administration;
Answering to escalations and informing customers of correct process;
Keeping customers updated on the progress of an investigation and its resolution.
Providing post-sale support service;
Participate in defined loyalty actions and missions;
Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
Build an image of OVH as company with strong expertise and excellent customer support.
Your professional profile :
Fluent English & additional language (Italian / Spanish / German) is essential
Experience in similar position : Help Desk, Service Desk (in an IT environment is an asset);
Great communication skills;
Ability to manage priorities;
Strong customer service focus;
Ability to work efficiently within a team;
Willingness to work with new technologies;
What we offer : Votre équipe
Relevant technical training
Friendly work environment within an international environment
Play room and chill-out room in the office
Cooperation with experienced professionals
Many other benefits
Notre équipe Fidélisation clients accompagne nos utilisateurs tout au long de leur cycle de vie OVH. Leurs missions, des plus variées, a En savoir +