At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.
Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.
Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Field Service Organization EMENA provides technical support for Dimetra, Astro (P25) and DMR project implementation, configuration and maintenance in the region.
Field Engineers support the customers both locally on site and remotely.
Manage and / or Perform detailed the implementation of communication system solutions and services which satisfy the requirements of the customer, end users and operator;
Support of update of system as built’ documentation;
Provide local support to the customer (in some cases 24 / 7 on call Service support);
Perform Preventive and Corrective Maintenance to customer systems under support contract;
Build Customer relationships; presenting technical solution to Customer, conducting negotiations with Customers, partners and suppliers and providing Customer technical consultations, advice and review as well as technical documentation as per the Contract requirements;
Provide technical support and consultations for / with the System Integration Centers and clarification of technical issues with the Customer, third parties and within Motorola Solutions;
Provide 3rd party management for ordering, installation and integration, documentation, quality management and acceptance testing, technical change management;
Participate in Factory Acceptance Test (FAT) and (on-site) Site Acceptance Tests (SAT), while coordinating all technical aspects of the acceptance testing;
Work with product groups to ensure equipment is available to meet project timescale;
Provide technical support during all project phases;
Support SW / HW upgrades;
Attending customer meetings, status updates, project reporting etc.;
Technical CSM support
Depending on the project scope, Field Engineer may take a technical lead role responsible for overall deployment, test and handover.
Alternatively, the Field Engineer role might specialize in a particular area or sub-system based on their skills and experience.
Field Engineer role may also fulfill the role of a Subject Matter Expert (SME) supporting projects and opportunities across the wider region.
Knowledge of the Telecommunications environment including Wireless Technologies, WAN networking, IT system integration;
CCNA level of networking knowledge ;
Experience with PMR communication solutions : Tetra, P25, DMR;
Experience with RF in telecommunication : theory, measurement equipment, antenna systems ;
Readiness to complete the Personal Security Clearance Certification, or valid Certificate by ABW or SKW;
Manual skills for field works like wiring, soldering, physical installation of equipment;
Highly professional and self motivated;
Ability to work productively and effectively with little guidance;
Excellent verbal and written communication skills;
Driving license B