Technical Account Manager
GE Healthcare
LesserPoland, Poland
6 d. temu

Job Description Summary

Job Description Summary

Responsible for leading a team that implements next generation solutions for how customers receive Digital Technology support.

Job Description

Roles and Responsibilities

In this role, you will :

  • Focus on the customer support and understand their struggles and needs.
  • Mentor a small team of employees focused across the support operations space to include infrastructure, end user support, network, etc.
  • Lead by example with positive, collaborative, and effective attitude.
  • Drive improvements for options and content of self-help.
  • Drive outcomes based on business strategies and customer requirements.
  • Identify innovations to improve support for end users.
  • Partner with product teams to plan and test automation solutions
  • Establish governance with global knowledge leaders.
  • Identify recurring issues and highlight to service owner.
  • Proactively find opportunities to reduce end user issues.
  • Escalate tickets to the appropriate queue at creation.
  • Work globally to ensure consistency and acceptance for their respective region.
  • Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
  • Additional Information

    Relocation Assistance Provided : No

    Zgłoś tę pracę
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplikuj
    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Kontynuuj
    Formularz wniosku