Functional Analyst for Service Now
Kraków, Małopolskie, Poland
4 d. temu
  • Act as the main speaking partner for the business stakeholders, the Business Engagement Manager, Domain and Service Mangers
  • Efficiently identify and support the stakeholders in adjusting and enhancing IS platforms to best support the business process development
  • Elicit, collect and document business and functional requirements in collaboration with business stakeholders and technical experts
  • Where possible, perform system configuration to meet the business requirements while maintaining complete and well-structured configuration documentation
  • Develop training materials to support systems implementation and adoption
  • Work with fellow Functional Analysts to assure seamless integration between different platform / application modules as well as integration with other platforms / applications (integration design concepts, data flow mapping, functional specification)
  • Proactively monitor platform / application usage to draw conclusions on possible future enhancements
  • Requirements :

  • Bachelor’s degree in Technology or Business domain or equivalent in experience
  • 3+ years of experience with Service NOW developer, administrator or functional analyst position
  • Java knowledge
  • Excellent communication skills with attention to details
  • Fluent spoken and written English
  • Experience working in an international environment
  • A customer service-oriented person
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