ENGINEER L1, REMOTE SUPPORT
Rockwell Automation
Katowice
4 d. temu

Responsibilities :

  • Support for customers and distributors in solving technical problems related to Rockwell Automation products (via : telephone, chat, email)
  • simulation and analysis of issues reported by users in the laboratory
  • documenting technical solutions and best practices
  • cooperation with technical teams and customer service
  • continuous improvement in the area of Rockwell Automation products and technologies
  • Requirements :

  • graduates of IT / Automation / Electronics
  • or 3 years of experience in automation control systems programming and implementation

  • knowledge of industrial controllers
  • knowledge of industrial communication protocols
  • knowledge / experience in the computer networks configuration
  • ability to use technical documentation
  • very good written and spoken English
  • very good written and spoken Arabic
  • ability to work effectively in stressful situations and under time pressure
  • ability to set priorities;
  • Nice to have :

  • Cisco / Microsoft certificate will be an advantage
  • Very good written and spoken Polish or other European language
  • Technical education and / or experience in a similar position;
  • Customer service experience;
  • High interpersonal skills;
  • Zgłoś tę pracę
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