Business Services AR Operations Excellence Expert
Warsaw Domaniewska - Poland
1 d. temu


Our purpose is to celebrate and liberate the diversity of beauty. We challenge convention through invention, expanding our horizons to enrich your reality with possibility.

We build brands to inspire and enable our consumers to experience the confidence and joy of expressing their beauty, their way.


This role is an integral part of Coty Business Services Global Finance Operations Team which is responsible for an operational excellence and smooth delivery for Accounts receivables domain managed under Business Processing Outsourcing partner globally in all centers.

Accounts receivables Operations Excellence Manager is responsible for managing Business Process Outsourcing Partner operations directly, working closely on operational delivery and excellence.

Operations Management

  • Drive the operational agenda run by BPO and keep them accountable for operational delivery
  • Monitor operational reporting and work closely with BPO on the root cause analyses and operational improvements
  • Review in details SLAs and analyze / action plans on improving the performance
  • Review operational performance for respective countries in details and to avoid any future challenges / backlogs
  • Join monthly country governance calls with markets led by SSC to review SSC performance for each country
  • Review SOX performance results and partner with various stakeholders on supporting SSC in challenges where required (CI leads, Internal Controls leads, Internal audit etc)
  • Escalations Management

  • Support resolution of escalations addressed by local FBPs / Regional Leads to find balanced, fact-based outcome and clear next steps
  • Support resolution of escalations addressed by BPO to find balanced, fact-based outcome and clear next steps
  • Continuous Improvement & Projects Management

  • Provide input to CI leads and country FBPs, regional leads on any new projects affecting BPO from Ops perspective, provide insights on Ops (any new scope, de-scope, and expansion of existing scope)
  • Monitor holistically BPO adherence to global processes and partner with CI leads in case of potential improvements, challenges
  • Participate or drive actively projects affecting Accounts receivables domain as agreed with CI Project Lead
  • Relationship Management

  • Build strong open and transparent relationship with BPO, Local Markets, Regional Leads supporting / driving their areas of concern as required
  • Be ambassador of Business Services, building one team approach’ between BPO and Local Teams

  • Minimum 7-years’ experience in finance and accounting in a shared service or BPO environment
  • In depth knowledge of end-to-end AR processes and operations, best practices and improvement enablers
  • Exposure to multiple tools and methodologies and familiar with financial and ERP systems, ideally SAP, HFM
  • Challenges the status quo, identifies new opportunities, and delivers innovative solutions
  • Ability to influence multiple stakeholders and build strong business relationships through strong communication, networking, and negotiation skills across all levels of the organization globally
  • Self-starter able to work independently and able to priorities tasks & workload with excellent attention to detail, results orientated
  • Strong problem-solving capabilities, able to deal with ambiguity, understand the linkages and drive solutions, demonstrating creative thinking and good business judgement
  • Ability to work in an international business context, advanced English (both verbal and written) is essential
  • Willing to travel as required
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