IT Service Desk with Swedish language
Gdańsk, pomorskie, Poland
3 d. temu

Job Description

The purpose of this role is to be the first point of contact for theB2B users who call the Service Desk to troubleshoot appropriate end user issues.

  • Respond to queries from all calls, portal, emails, chats
  • Become familiar with each client and their respective applications / processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework
  • Record events and problems and their resolution in logs
  • Pass on any feedback, suggestions, or escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.
  • Qualifications

    We will train you to become the best professional in the field, so we don't require experience- all we need is your fluency in Swedish and your passion for work

    Additional Information

  • Relocation package with cost reimbursement and 1 month with temporary apartment.
  • Quarterly Performance Linked Compensation.
  • Voluntary pension fund
  • Life insurance for you and optionally for your family
  • Voluntary pension fund
  • Medical services for you and your family
  • Multisport card
  • Social fund that can be used for holiday allowance, kindergartens etc
  • Glasses refund
  • Fruits in the office
  • Internal events and contests,
  • Rewards & recognition points system
  • Zgłoś tę pracę

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Formularz wniosku