IT Service Desk with Swedish language
Wipjobs
Gdańsk, pomorskie, Poland
3 d. temu

Job Description

The purpose of this role is to be the first point of contact for theB2B users who call the Service Desk to troubleshoot appropriate end user issues.

  • Respond to queries from all calls, portal, emails, chats
  • Become familiar with each client and their respective applications / processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework
  • Record events and problems and their resolution in logs
  • Pass on any feedback, suggestions, or escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.
  • Qualifications

    We will train you to become the best professional in the field, so we don't require experience- all we need is your fluency in Swedish and your passion for work

    Additional Information

  • Relocation package with cost reimbursement and 1 month with temporary apartment.
  • Quarterly Performance Linked Compensation.
  • Voluntary pension fund
  • Life insurance for you and optionally for your family
  • Voluntary pension fund
  • Medical services for you and your family
  • Multisport card
  • Social fund that can be used for holiday allowance, kindergartens etc
  • Glasses refund
  • Fruits in the office
  • Internal events and contests,
  • Rewards & recognition points system
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