As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.
Follow the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
Delivers the service to meet SLAs and KPIs and to ensure positive Voice of Customer feedback.
Contact customers to collect outstanding debt.
Coordinate customer’s queries with the relevant departments for dispute resolutions.
Manager customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).
Manage multiple customer accounts for delinquency and debt collection efforts.
Report current stats and flag any potential risks to Credit Controller.
Maintain customer credit limit.
Perform blocked order release related activities.
Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution.
Ensure compliance with collections policies and procedures.
Perform quality checks.
Support Team Leader in running repots, training new joiners, updating operational documents.
Implement process improvements.
ideal canidate profile
Degree level qualification
B2 English language level
C1 German or French
At least 3 years collections experience in an international environment (cash operations, credit knowledge can be an asset)
Sound overview of end to end O2C operational and financial controls, business processes and reporting
Excellent communication skills and ability to maintain good relationships both internally and externally
Should demonstrate excellent verbal and written communication skills and be able to interact professionally with internal and external customers, with great customer service
Proven record of process improvements
Experience in Customer Service field
Experience of SAP
at Smith & Nephew we offer
private health care multisport card life insurance
subsidies for trainings postgraduate studies
annual bonus sharesave plan going extra miles program
subsidized meals and fruits integration parties
possibility of working remotely flexible working hours
possibility of growth in the life sciences start-up company
caring, collaborative and courageous business environment
relaxation zones in the modern workplace