OTC Senior Associate Moen
Smith & Nephew
3 d. temu

Job Description

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.

Follow the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

Delivers the service to meet SLAs and KPIs and to ensure positive Voice of Customer feedback.

role responsibilities

  • Contact customers to collect outstanding debt.
  • Coordinate customer’s queries with the relevant departments for dispute resolutions.
  • Manager customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).
  • Manage multiple customer accounts for delinquency and debt collection efforts.
  • Report current stats and flag any potential risks to Credit Controller.
  • Maintain customer credit limit.
  • Perform blocked order release related activities.
  • Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution.
  • Ensure compliance with collections policies and procedures.
  • Perform quality checks.
  • Support Team Leader in running repots, training new joiners, updating operational documents.
  • Implement process improvements.
  • ideal canidate profile

  • Degree level qualification
  • B2 English language level
  • C1 German or French
  • At least 3 years collections experience in an international environment (cash operations, credit knowledge can be an asset)
  • Sound overview of end to end O2C operational and financial controls, business processes and reporting
  • Excellent communication skills and ability to maintain good relationships both internally and externally
  • Should demonstrate excellent verbal and written communication skills and be able to interact professionally with internal and external customers, with great customer service
  • Proven record of process improvements
  • Experience in Customer Service field
  • Experience of SAP
  • at Smith & Nephew we offer

  • private health care multisport card life insurance
  • subsidies for trainings postgraduate studies
  • annual bonus sharesave plan going extra miles program
  • subsidized meals and fruits integration parties
  • possibility of working remotely flexible working hours
  • possibility of growth in the life sciences start-up company
  • caring, collaborative and courageous business environment
  • relaxation zones in the modern workplace
  • Aplikuj
    Dodaj do ulubionych
    Usuń z ulubionych
    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Formularz wniosku