Tech Support Analyst
Donnelley Financial Solutions
Krakow, MA, PL
‎1 godz. temu

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe.

We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles.

As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter.

Summary

The Technical Support Analyst is an extension of the software engineering team and provides technical support for the products and services we create.

This role requires you to build intimate knowledge of our application functionality, architecture, code base and hosting infrastructure.

You will be responding to tickets that are submitted by our customer service team related to our external client needs. Your goal is twofold : To resolve our customers' critical issues hampering usage of our systems while also working with the software engineering teams to improve our software for the future

Responsibilities

  • Understand application components and data flows for each system
  • Understand data storage for each system
  • Respond to issue tickets submitted into the queue
  • Access production systems to analyze various components.
  • Write SQL queries to analyze data related issues
  • Step through code to understand the inner workings and to provide suggestions for improvements
  • Work with other engineering teams to understand and resolve issues
  • Review logs to track performance issues and identify trends, anomalies, and provide suggestions for improvement
  • Analyze production systems using various monitoring tools
  • Qualifications

  • Minimum of 6 months of experience in a Technical Software Support role
  • Able to demonstrate good problem-solving skills and appropriately apply proven solutions.
  • Must be a logically minded person who can work through a problem step by step
  • Ability to write SQL queries a definite plus or demonstrate a willingness to learn T-SQL.
  • Software Development background is a plus
  • Requires good communication skills, both verbal and written
  • Good team collaboration is required
  • Donnelley Financial Solutions is committed to an inclusive, equitable and accessible workplace and we welcome and encourage applications from people with disabilities.

    Accommodations are available for candidates taking part in all aspects of the selection process, upon request, by e-mailing : AccommodationRequests dfinsolutions.

    com . So that we can quickly respond to your request, be sure the words "Accommodation Request" are included as the subject line of your e-mail.

    In your e-mail, include your full name, telephone number, e-mail contact information, the position for which you are interested in applying for and the type of accommodation you are requesting.

    We will respond to your request within 2-3 business days.

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