The Post Holder will be a primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
Key Responsibilities :
Manage deviation from plan, i.e. plant / depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
Receive urgent order requests and create urgent orders within framework of delivery promise.
Handle customer enquiries to change / amend orders, evaluate the real need and feasibility for scheduling changes
Initiate surcharges for Left on Board and urgent orders to the customers.
Investigate and resolve customer complaints.
Ensure documentation and filing is accurate, up to date and accessible
Continuously rotating shift system to provide 24-hour support - flexible working hours
excellent communication skills
strong customer focus
ability to deal with multiple tasks and work in a dynamic environment
ability to cooperate efficiently in a team
good working knowledge of MS Office tools and Outlook
Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions.
Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career.
As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.
Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.
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People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.
We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
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