Logistics Support with German
Shell
Krakow
3 d. temu

The Role

The Post Holder will be a primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

Key Responsibilities :

Manage deviation from plan, i.e. plant / depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered

Receive urgent order requests and create urgent orders within framework of delivery promise.

Handle customer enquiries to change / amend orders, evaluate the real need and feasibility for scheduling changes

Initiate surcharges for Left on Board and urgent orders to the customers.

Investigate and resolve customer complaints.

Ensure documentation and filing is accurate, up to date and accessible

Continuously rotating shift system to provide 24-hour support - flexible working hours

Communicative English

excellent communication skills

strong customer focus

ability to deal with multiple tasks and work in a dynamic environment

ability to cooperate efficiently in a team

good working knowledge of MS Office tools and Outlook

Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions.

Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career.

As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.

Thanks to cooperation with Shell you gain :

  • Comfortable working environment : Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work
  • People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

    We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.

    Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

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