JOB DESCRIPTION

Consumer Services Representative (English) - Tech Apparel NA

Job title : Consumer Services Representative (English) - Tech Apparel NA

Location : Poznan, Poland

Reports to : Supervisor, Consumer Services

As a Consumer Services Representative you will answer questions from consumers who use our products on a daily basis.

What kind of products are these?

Our portfolio is very diverse - from stationery to small household appliances. Our brands are well known all over the world, including Parker, Waterman, Yankee Candle, Contigo, NUK, Marmot or Crockpot.

As a part of our team, you will have the opportunity to put your foreign language skills into practice. You will have a chance to improve them by speaking and corresponding with consumers from English-speaking markets.

If you have no experience in consumer service, don’t worry!

You can learn everything you need, together with us!

Key responsibilities :

Answering consumers’ questions through three communication channels : telephone, email and live chat

Entering orders and application data into our computer system.

Minimum qualifications :

Fluent English (spoken & written)

Outgoing with excellent communication skills (verbal & written)

Empathy and openness for working with clients

Good command of MS Word and Outlook

Preferred qualifications :

Excellent organizational skills

Knowledge of SalesForce and SAP will be a plus

We offer :

Working hours from Monday to Friday, 15 : 00 - 23 : 00

Private medical healthcare

Life insurance

Pension plan PPE (3,5%)

Friendly atmosphere and multinational environment (more than 30 nationalities in our Poznan office)

Modern office in a city center (there is a bus station and train station nearby) / bicycle parking

Multisport card or cinema vouchers

Discounts on selected stationary of our brands

Polish / German / English language class

SalesForce and / or SAP training

Additional projects for those hungry for knowledge and development

Well-equipped kitchen with tasty coffee and tea or if you like you can eat lunch in nearby cafes