About the Role
The Senior Site Reliability Engineer is a technology leadership role with no direct reports. However, they will provide oversight and coaching to engineers.
Additionally, they will analyze chronic and major issues, design solutions in partnership with the product and IT Service Design teams, build, test, operationalize tools and applications, and act as an escalation for GCC engineers.
Primary Responsibilities :
Provide Product engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market.
This should include but is not limited to :
Lead the technical operations of the 24 / 7 GCC to include coaching engineers and defining processes
Develop and iterate on the onboarding process for product capabilities that are supported by the GCC
Responding to incidents and escalations to provide leadership and communication
Find issues, design, test and implement solutions according to ITSM
Continually build and refresh your technical skills in Software Development, AI / ML, automation, and cloud computing
Keen eye on developing customer needs and driving innovation to continually improve
Working directly with Product engineering and Service Design teams, to drive quality and ensure best practice operations
Gather and analyze metrics to understand where quality exists and where support is needed
Support cross functional process improvement across the service life cycle, from design, testing and release and platform management
Provide a balanced view of feature development speed and reliability with well-defined service level objectives
Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning
About You
To be successful in the role of Lead Site Reliability Engineer, you will likely have :
Bachelor’s degree or equivalent required, preferably in a software engineering or related discipline
2+ years of experience in software development and experience supporting applications in the cloud (AWS, AZURE, Etc.)
Broad understanding of the technologies used to build and operate distributed application systems (Network, Security, CI / CD, Telemetry, APIs, Etc.)
Constant focus on learning new technologies, languages, architecture concepts, and industry best practices
Experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems
Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
Ability to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leaders
A work style that is collaborative, energetic, and results-oriented
Ability to influence others and drive consensus across stakeholder groups
Ability to perform in a fast-paced environment and are motivated by complex technical and business challenges
What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth :
Learning and Development
Casual and diverse office environment where colleagues come from over 30 countries
Competitive salary
Flexibility and home-office opportunities
Two additional days off for voluntary jobs
Wellbeing scheme including private healthcare, pension, Multisport card and more
High standards of ethics in the workplace
