Technical specialist for international customer service - remote work with German language
L.M. GROUP POLAND Sp. z o.o.
Białystok, podlaskie, Polska
2 d. temu

For our BPO / SSC client, we are currently looking for talented individuals with language skills, ready to start or continue their careers in international structures.

Technical specialist for international customer service - remote work with German language

Numer referencyjny : MAKO

Miejsce pracy : Białystok

Responsibilities of the position :

  • Providing professional service to customers (IT industry)
  • Providing professional service to customers
  • Communicating with customers
  • Answering questions directed by customers
  • Taking action to eliminate technical problems
  • Reporting problems, to the second line of support
  • Updating systems, programs, networks and other systems
  • Building a positive image in the industry market
  • Ensuring confidentiality and protection of personal data
  • The employer expects :

  • communicative knowledge of German and English (minimum b2)
  • professional experience, related to customer service in German
  • Interest in the IT / IT industry and related industries
  • Ability to conduct conversations with customers
  • Knowledge of SAP / Salesforce system - welcome
  • Availability to work full time
  • Openness to undertake hybrid work (Kraków)
  • Interest in the industry and willingness to develop within accounting structures
  • Employer offers :

  • Work in the company's facility (hybrid or stationary) : based in Krakow
  • Possibility to work in 100% remote mode from all over Poland
  • Full-time work (160 hours)
  • Full-time employment contract (no commission or work contracts)
  • Clear career path and opportunity for growth within the company's structures
  • Job and language training (financed and provided by the company)
  • Business equipment (computer, telephone)
  • Benefits additional to salary
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