WHO WE ARE?
Cisco High Touch Technical Support Team is a group of highly skilled technical engineers that provide technical support for Cisco Premium customers at a network level.
WHO ARE WE LOOKING FOR?
We are currently looking for a Customer Support Engineer to join some of the industry's brightest minds in today's most advanced Internet technologies in the Routing and Switching environment .
In this role, you will gain insight on the detailed functionality of Cisco High End Routing and Switching products and partner with all distributed elements of the service chain.
WHAT WILL YOU DO?
DOES IT SOUND LIKE YOU?
You know how to solve problems. You are analytical in your approach.
Obviously, you are an authority in your technology field. You represent the following : Have 7-10 years practical experience in configuring, supporting, and troubleshooting networks Have prior customer support experience and platform support of the following products Cisco Catalyst, MetroEthernet and NexusHave in-
depth knowledge of the following areas : High-End Routing and Switching ProductsCan demonstrate skills in Routing ProtocolsAre skilled in Effective Troubleshooting and Analytical thinkingHave very good knowledge of L2&L3 technologies Have minimum of CCNP or CCIE written.
Full CCIE is preferred.
You are able to keep customers happy and stress levels down during difficult situations. You have a passion for customer satisfaction and dream about customer success.
Joining Cisco means you are joining one of the best companies in the world recognized for itsleadership in the industry.
Is there anything else we can offer you than being a prestigious company in the industry? Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
At Cisco, each person brings their unique talents to work as a team and make a difference. Our people play an important part in our shared success and one of the ways we recognize their contribution is through the reward and support we offer
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And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are dreamers and we are doers.
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