Manager People Services
Biogen
Warsaw, Poland
2 d. temu

The Company

At Biogen, our mission is clear : we are pioneers in neuroscience. Biogen discovers, develops, and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases.

One of the world’s first global biotechnology companies, Biogen was founded in 1978 and today has the leading portfolio of medicines to treat multiple sclerosis, has introduced the first and only approved treatment for spinal muscular atrophy, and is focused on advancing neuroscience research programs in Alzheimer’s disease and dementia, MS and neuroimmunology, movement disorders, neuromuscular disorders, acute neurology, neurocognitive disorders, pain, and ophthalmology.

Biogen also manufactures and commercializes biosimilars of advanced biologics.

About This Role

Manager People Services is responsible for overseeing the day to day activities of the Regional Tier 2 HR Operations team, ensuring efficient services that meet the expectations and needs of its customers and clients.

Manager People Services manages a team that provides centralized operational support to Biogen employees, candidates, and alumni in the Region (ECP).

The service includes support in the employee life cycle process and payroll administration. He / She ensures all necessary country regulations and controls (incl.

SOX) are applied in team’s operations.

  • Manager People Services also ensures a quality service and operational performance by analyzing key metrics (Time to Respond;
  • Time to Resolve, Customer Satisfaction (CSAT); Case Volume). This role provides support on escalated matters and serves as a subject matter expert for center owned services (tier 3), providing consultation where necessary.

    Manager People Services liaises with Sr Manager People Services, Project Management Team, other functional teams and vendors to ensures HR Operations and payroll (where applicable) is implemented in the new affiliates in line with applicable legislation, country specifics and compliance controls.

    What You’ll Do

  • Directly manage a team (up to 10 Lead Services Coordinators).
  • Be responsible for managing day-to-day operations of People Operations team delivering high performance against HR Operations targets.
  • Oversee HR / Payroll tasks processing and suggests improvements implementation.
  • Collaborate with subject matter experts, CoE and HRBPs to resolve escalated issues in a thorough and timely manner.
  • Perform special projects as needed.
  • Who You Are

  • Previous experience (at least 5 years) in employee relations, benefits, payroll, general
  • Human resources or customer service preferred
  • Management experience preferred
  • Ability to understand and interpret metrics
  • Ability to motivate team members
  • Ability to interpret and communicate HR policies, procedures, and programs
  • Ability to deliver excellent customer care for escalate services
  • Critical thinking, problem solving, and judgment skills
  • Good listening skills and patience to work with all types of employees
  • Ability to maintain a positive attitude
  • Individual should have high energy with the ability to organize / prioritize workload
  • A minimum of Bachelor Degree of similar background.
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