We are looking for HR (People Service) Operations Specialist with fluency in English and French. HR Representative with FrenchHR Services Representatives provide first point of contact to colleagues and managers for all HR transactional inquiries such as HR policies, processes and programs where self-service is either unavailable, or where the query cannot be resolved through the self-service channel available.
This role also assists in maintaining knowledge base - record and document colleague interactions, creating and utilizing standard processes or knowledge articles to respond consistently to inquiries.
If you are familiar with : - delivering exceptional customer / colleague service, preferably in the HR domain, - advanced French and English language both, - managing sensitive data and confidential matters,we would love to speak to you! Why Sage?
At Sage you will have the following benefits : - up to 5 days special leave per year for charitable work and volunteering of your choice - great company culture and added social commitment through the Sage Foundation - work-life-balance environment & home office 2 days / week - extremely generous bonus potential - Sage stock options - great workplace through 3 floors with spacious kitchen / chillout area - long-term prospects for a professional career - access to Sage Academy online platform with over 3500 courses - multi-lingual team, use English, French, also Spanish, Portuguese and German if you would like to practice! - interesting projects due to processes transformations and improvements - life insurance and medical care package - Multisport / Multibenefit card - concierge services - car parking refunds - bike parking with refresh facilities for those who love to ride their bicycles to the office ;
You will : - participate in the HR service post-transition phase with focus on processes improvements - respond and / or process colleague and manager inquiries and requests - work with the system on : new hire related data, colleague transfers, promotions, salary increase changes, status changes, address changes, terminations, benefits - coach colleagues and line managers through queries via self-service - determine which queries require specialist support and escalate complex enquiries - support colleagues regarding the policies or procedures - provide administrative support for HR services, including performance review, L&D