Senior Customer Service Advisor
7 d. temu

Job Description Responsibilities :

  • Being a SME for processes, clients, systems and tools and customer service.
  • Monitoring team activity and coordinating workload in line with SLAs
  • Being a role model in the team by giving constructive feedback to colleagues to improve performance, customer service and supporting the Manager.
  • Producing and analyzing reports as required for internal and external clients and requirements.
  • Identifying issues with processes handled in teams and driving a process to find and implement solutions.
  • Implementing changes to tools and documentation needed to support effective service delivery.
  • Increasing the level of customer service and processing knowledge, driving continuous improvement in all areas.
  • Writing and maintaining knowledge documents, keeping them up to date
  • Sharing best practice with colleagues through customer service, process and tool training.
  • Coordinating and participating in projects that will impact the work of teams and domains.
  • Building strong relationships with client teams, client representatives and third-party providers.
  • Contributing to the team as a whole, supporting the rest of the team based on their needs
  • Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.
  • Performing additional tasks as requested by your manager.
  • Requirements :

  • Team player, who is able to work to tight deadlines
  • Strong communication skills, both verbal and written
  • Strong attention to detail and commitment to provide ongoing quality
  • Strong Mathematical and English skills
  • Competent in Word and Excel
  • Spotless record and strong ethos
  • We offer :

  • The best medical cover on the market with free dental care
  • Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
  • Stability of employment and permanent contract after trial period
  • Brand new office supporting collaboration, flexibility and activity based working
  • Internal career opportunities and individual development plan
  • Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
  • Lots of social events, charity actions and opportunities to integrate with colleagues
  • Please attach CV in English only.

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