GPO team manages full scope of HR administrative tasks varying from hiring and on-boarding, background checks and recruiting admin support to workforce and payroll administration for Alight colleagues (internal client) located in North America, Europe and Asia Pacific region.
We are currently looking for a people manager to oversee one of GPO sub-teams and manage 10-12 colleagues.
Your Impact as Team Manager
Job Responsibilities :
People Management :
Promote a pro-active and responsible culture within the team based on professional standards of behavior and continuous improvement.
Hold regular 1 : 1s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts.
Hold development conversations with colleagues about their career aspirations; agree long-term development goals and activities that will help the colleague move their career forward.
Work on succession plans in your team. Work with your manager / Talent Development to ensure that key talents have an appropriate development plan.
Take action to integrate the team and make sure that any internal conflicts are resolved; monitor the level of engagement within your team and take action to increase it.
Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team.
Recognize colleagues for their contributions and accomplishments
Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations.
Manage team’s performance via performance cycle (rate, provide accurate feedback, set goals and expectations, plan rewards).
Initiate recruitment processes to fill any team vacancies. Make rounded hiring decisions to ensure that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team.
Ensure that team members record their working time accurately. Manage absences in the team in accordance with work volume and HR policy.
Service Delivery :
Organize and monitor current HR processes delivery so that the team fulfills their duties in a timely manner and with excellent quality.
Make sure there is a process in place to manage fluctuations in volumes, and ensure that the team's capacity to deliver is maintained throughout the year.
Make sure that business requirements, SLAs and quality measures are understood by the team and are the focus of their daily work.
Delegate work in a way that ensures that all colleagues have a clear understanding of their responsibilities, requirements and priorities.
Analyze metrics and reports and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.
Ensure that processes are documented and that knowledge is captured and shared within the team.
Put a system in place to train new hires / less experienced team members in the team's processes and tools.
Provide support for the team members in communicating issues to other teams and ensuring
Ensure that the team is aware of and can respond to risks that may impact service delivery or client satisfaction.
Lead the team through change (scope, organizational changes, tools, process changes).
If required, manage the transition of work to or from your team.
Encourage team members to suggest and implement ways to enhance service delivery.
Ensure that processes and systems are updated in line with any statutory or legislative changes.
Co-ordinate any projects that impacts your team, ensuring that the project delivers the required result.
Required Experience and Skills :
Fluent English C1 Level at least (CEFR scale or equivalent);
At least 2 years of people management experience;
Experience in managing HR administration (HR, Recruitment, Onboarding, Termination, Payroll etc.);
Experience in working on global projects;
Leadership skills and resilience
Not afraid to take ownership and responsibility;
Good MS Excel skills;
Strong analytical and problem solving skills;
High level of attention to details;
Self-motivation, ability to prioritize tasks and work to meet tight deadlines;
Spotless record and strong ethos;
Work in the international / outsourcing company
Additionally, you can expect :
Extensive ongoing training program,
Work in an international team,
Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,
Opportunities to engage in many events, activities and charity initiatives,
Modern office with chillout zone in a convenient location in Kraków.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.