Customer  Service Consultant – Senior Process Associate - English
Genpact
Lublin, Poland
2 d. temu

Responsibilities

  • Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader.
  • Receiving and placing customer orders for the in scope products / services (leasing, credit, bank accounts);
  • Customer service through electronic channels;
  • Projecting a positive image of the company and brand;
  • Implementing changes using your creativity and focus on process improvement;
  • Correct and complete documentation of all customer interactions.
  • Sharing with all team members any relevant knowledge obtained through customer interactions.
  • Attending training sessions.
  • Arranging working schedules with colleagues flexibly, according to business needs.
  • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
  • Providing assistance to new colleagues whenever possible.
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
  • Qualifications

    Minimum qualifications

  • Very good knowledge of Polish and English Language, min. B1.
  • Secondary school education.
  • Good MS Office knowledge.
  • Analytical thinking and self-starter.
  • Willingness to work in shifts.
  • Encouraged qualifications

  • Relevant experience in phone customer service.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
  • As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.

    It is the candidate’s absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.

    Kindly please see our Privacy Notice for Employment Candidates : http : / / www.genpact.com / about-us / privacy-notice-for-employment-candidates

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