At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates.
You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
You will be a part of a multilingual client facing team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our clients’ web based products.
Tech Solutions Specialist with Polish will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs.
The team will be supporting EMEA based clients / customers; therefore, if your Polish language is on an excellent level, we're looking for you!
We offer :
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Pleasant and inspiring working atmosphere
Professional development and clear career path
Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
Training & development opportunities
Private healthcare and additional life insurance
Employee volunteering programs and opportunities
Bicycle parking
Inclusion and diversity in practice
Employee referral program in place
Reduce, reuse, recycle facility for a better and happier Earth and all of Us
Competitive salary with extensive benefits package : Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.
Day-to-day responsibilities :
Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
Perform and verify the implementation of web based products with customers
Give guidance, support, and train customers on how to use the products - Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
Deliver high quality service to your customers, exceeding client expectations and quality scoring measures
Your profile :
Polish language at at least C1 level , very good English (language of the communication in the company)
Being able to read and understand Web programming languages (such as HTML)
Troubleshooting skills
Understanding CMS platforms at UI level (Wordpress / Shopify / Wix / Joomla) or similar would be a plus
Moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript would be a plus
Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
Experience working in a B2B environment
Strong communication, customer service, relationship management and support skills
Online advertising or ad product experience 
