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jobDescriptionSchemeContent .scheme-headline, .jobDescriptionSchemeContent .scheme-text word-wrap : break-word; As Limango we are a company which has been specializing in e-commerce for 10 years.
Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies.
We are the shopping platform with the largest selection of products for the whole family!
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.
Your role and main tasks
You lead a team of six engaged limangos across our both locations in Germany and Poland
Together with your team your are responsible to implement, develop and maintain automated customer communication for existing and churned customers in 3 markets (Germany, Netherlands and Poland)
You constantly develop the multichannel customer communication (App, Webshop, Newsletter, Push Notfication, etc.) and take responsibility for the customer lifecycle development
You are also in charge of our customer loyalty program
You also always have an eye on the numbers and KPIs : you prepare and request reports and analyses to improve customer communication
You will need
You are a CRM expert with experience in leading a team and broad experience in e-commerce
You have a degree in marketing, business administration, communications or similar and sound knowledge of customer engagement platforms (e.
g. emarsys, Salesforce)
You like to actively do operative work together with the team
You are fluent in English
You're an analytical as well as creative and well-structured person
Private health care
We provide access to the best specialists for you and your loved ones.
English and German lessons in small groups, tailored to your skills.
Remote work and flexible working hours
Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
Office in the center of Wroc?aw
Nearby cinema, fitness club and large selection of lunch places.
There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
Company events in the best company
After hours we often organize interesting outings or meetings in our office.
What you can count for :
Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us!
The possibility of real shaping of the business - we value independence and delegate responsibility,
Gaining experience in an international team, operating in different European markets.
We can't wait to get to know you. Apply now!