Customer Service Representative
Helping our customers have amazing experiences is the heart of everything we do.
Are you the kind of person who can step into the shoes of an unhappy customer to calm them down? Are you a pro at multitasking?
Do you enjoy working on complex customer problems? Then you should read on.
Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods.
In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-
taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.
Our Customer Service (CS) teams play a vital role in Groupon’s brand value and reputation by providing support to our current and future customers.
Whether it's over chat, email, or phone, our teams handle customer queries (big and small) to help solve problems and diffuse tricky situations.
We have a passion for our customers and .
As a CS Representative, you'll talk to our customers every single day and answer questions related to Groupon deals, customer experiences, merchant feedback, and technical issues.
Our Representatives are web-savvy, resourceful, embrace change, and are dedicated to providing the best possible customer experience for Groupon users.
And best of all, we believe in helping people grow within the CS organization. Many of our former CS Representatives turn their passion and dedication into higher level roles around the company, both inside and outside of CS.
A role in customer service can be a first step to an amazing career in technology, ecommerce, logistics, editorial, or human resources.
You’ll spend time on the following :
You will respond to all customer and merchant inquiries, ranging from simple to complex by effectively defining customer needs and providing relevant solutions
You will manage verbal and / or multiple written customer requests / inquiries eloquently and efficiently
Use your interpersonal skills and ability to establish trust to approach problems logically and resolve customer issues
Maintain adherence to company process, quality, and compliance
Manage time and productivity to meet and / or exceed daily targets at an individual and team level
Work effectively individually, as well as within a team in a call center environment
Thrive in a dynamic work environment
We’re excited about you if you have :
High school degree or equivalent
1-2 years of previous professional experience in a customer service capacity, preferably in a high-volume environment
Experience using technology for email, chat, and phone in an environment that requires multitasking and multiple tools / software integration
Experience working with a diverse customer base preferred
You love problem-solving to help your customers have an excellent experience
You take an entrepreneurial approach to task management and take control and handle tasks independently
You communicate well on the phone, in text and in person and are able to understand and explain customer situations and solutions
You love building efficient and effective engagements - both for customers and merchants - and can diffuse even high-tension situations with ease
You have experience building rapport with customers and demonstrating strong interpersonal skills
Ability to work full-time and a willingness to work irregular hours or on rotating shifts
Ability to be comfortable in a desk-based office environment using a computer and phone during working hours
Ability to type 50 WPM or more with 90% accuracy or better is preferred
Why we think you might be interested :