IT Workplace Support
QIAGEN
Wroclaw, Poland
‎10 godz. temu

Position Description

  • Act as 1st, 2nd and 3rd level of support for Wroclaw users and QIAGEN guests.
  • New user setup, office moves and department changes.
  • Onboarding for new users, initial setup and assistance with first problems and questions.
  • iPhone / iPad setup for managers.
  • VC & Meeting room support (issues, questions, configuration).
  • Perform emergency or periodically planned systems administration tasks, maintenance / upgrades and configuration changes.
  • Asset management for all onsite hardware (laptops, monitors, servers).
  • Software installation and configuration, working closely with IT Procurement in regards to new software purchases, software management.
  • Event organization assistance from IT perspective :

  • Providing IT equipment (projectors, laptops, sound system and microphones).
  • Consulting IT requirements with vendors and event organizers.
  • Ad hoc event assistance with issues and questions.
  • Monitor current IT stock and purchasing hardware when necessary (laptops, monitors, peripherals etc.).
  • Ad hoc hardware procurement for departments (Scanners, Raspberry Pi, Network routers, TV’s etc.).
  • Utilization of old hardware (laptops, mice, keyboard, headsets).
  • Support IT Procurement as SME regarding hardware purchases.
  • Act as a supervisor for various 3rd party vendors on QBS site (Maintenance, Delivery).
  • Coordinate with vendors for any hardware replacement and warranty disputes.
  • Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.
  • Manage access to the building and critical IT areas.
  • Position Requirements

  • College diploma or university degree in the field of computer science and / or 2 years equivalent work experience.
  • Advanced Knowledge with Microsoft Windows Operating Systems version 7 and 10.
  • Previous experience with Active Directory Administration, Exchange 2010 User Administration, and SCCM 2012 Administration.
  • Ability to troubleshoot advanced Windows problems in Desktop Environment.
  • Excellent customer service skills with the ability to organize priorities and act with a sense of urgency when necessary.
  • Experience with Microsoft Office Suite 2010,2016 & Office 365.
  • Basic Cisco (or other) network equipment knowledge.
  • Understanding of remote support tools via VPN, RDP or team viewer.
  • Personal Requirements

  • Excellent interpersonal skills with an ability to work effectively with local and internationally-based team members.
  • Proactivity and can do attitude.
  • Strong team player.
  • Creative and innovative thinker with the ability to provide solutions to complex problems.
  • Ability to multi-task with solid analytical and problem-solving skills.
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