Application Functional Analyst
Warszawa, Warszawa, mazowieckie, Polska
2 d. temu
source :

PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services.

Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer.

The position is part of the internal Level 2 Support (L2S) team, responsible for ongoing support and for processing new configuration requests, specific to PwC’s cloud-based systems, implemented as global solutions to manage time tracking (Replicon) and expense management (Concur) processes.

At present, we are in a pre-production phase and the systems are planned to go-live in the third quarter of 2021. Until this time, the support team is focused to collaborate with the implementation team and this way gain a required level of fluency in the PwC internal business and support processes, as well as gain a necessary knowledge of the system architecture and the embedded functionalities.

Application Functional Analyst


Resolving challenging functional and technical issues

Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support

Provide day-to-day second level support to PwC network system users

Troubleshoot issues and determine root causes of problems, the users are facing

Resolve functional problems, escalate and track problems appropriately

Manage system configuration in accordance to corporate guidelines and policies

Create and deliver appropriate documentation, training and communication around feature(s) and process changes

Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization

Create and deliver appropriate documentation, training and communication around feature(s) and process changes


Min. 2 years of professional experience (for Specialist level) and min.5 years of experience (for Expert level) in providing application functional and / or technical support to either internal or external clients

Experience in working for large, multinational organizations with exposition to multicultural environments and communication

  • Working knowledge of the time tracking systems, or travel & expense management solutions is not expected, but very nice to have;
  • an intensive training and on-the-job practice will be offered to adjust the knowledge to the optimal level required for the job

    Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users

    Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL)

    Prior experience in working with an advanced ITSM systems would be expected

    Proficiency in information analysis and synthesis focused on resolution of complex problems

    Excellent communication and influencing skills both within the business and IT communities

    Ability to work independently, as well as part of a team, desire to interact with and help end users

    University degree in Science / Technology / Finance or related fields

    Fluency in English in reading and writing is a must


    Career development and professional growth in a global team setting

    Opportunity to work with the latest technologies and cloud-based platforms

    Ability to pursue further professional development - access to the multiple trainings provided by PwC

    Participation in multi-territory activities within the cross platform support area

    Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program

    Inspiring and friendly work environment

    Career development plan tailored to your preferences and ambitions

    Flexible working arrangements based on the Polish Labor Law regulations including hybrid or remote model of work.

    PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - list of entities : https : / / www. / gx / en / about / office-locations / poland.html , with its registered seat in Warsaw (00-633), Polna 11 Street, ( PwC or we ) will be the controller of your personal data submitted in your application for a job.

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