Job Description :
Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you.
With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
3M’s culture is driven by curious, spirited and collaborative people who are constantly asking What if?’ And the many talents of 3Mers around the globe have me incredibly excited about what’s to come next.
Kristen Ludgate, senior vice president of Human Resources at 3M The Impact You’ll Make in this Role As a Learning Operations Service Coordinator - you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Goal of the position : Assist the upskilling of the 3M organization in partnership with HR L&D Provide the support necessary to ensure regulations compliance for the business Enable internal clients to meet business objectives by identifying and solving customer information and processing problems The Service Coordinator will work within the broader Global Service Center, focusing on the building and delivery of professional development programs and compliance functional training The position is part of a global team partnering with Learning and Training leaders in 3M Responding to technical and operational support cases through ticketed system Coordinate with the Learning Operations Service Team to ensure cases are addressed within established Service Level Agreement (SLA) guidelines Follow standard operating procedures for programs supported by the team globally, including : uploading and management of learning content and meta-data, learning page and / or channel configuration, instructor-led Training set up / configuration, data capture and roster reconciliation, generating reports based on users’ criteria Support learner and admin questions and issues based on pre-established processes - evaluate, resolve, and respond to Tier 1 issues from learners and admins, appropriately track user issues, analyze patterns, and escalate problems accordingly Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications : Spoken and written English - language fluency preferred Knowledge of additional language : German min.
B2 level will be an advantage Exceptional communication skills providing customer support Bachelors degree or higher level as a must Technical administration knowledge of Learning Experience Platforms and Learning Management Systems Outstanding customer service abilities Supporting Your Well-being 3M offers many programs to help you live your best life both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Private medical care Life insurance Retirement scheme Multisport card Opportunity to work globally as part of an international organization Work in a respectful, inclusive and friendly environment with open door policy Professional training and onboarding package Supporting your professional development, possibility to gain certifications / co-founding studies Supporting your work-life balance through being a part of community groups, CSR actions, volunteering Internal integration events Holiday Bonus Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na : www.
3M.pl Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.
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