Customer Service Representative
Johnson Matthey
Gliwice, PL
‎13 godz. temu

Johnson Matthey Poland is part of Johnson Matthey, an international advanced chemical manufacturing company that has been operating internationally for over 200 years.

We specialize in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality, helping our customers meet legislative requirements globally.

As a supplier of one third of catalysts in the automotive industry around the world, we are playing our part in creating a future for tomorrow.

For our manufacturing facility in Gliwice, we are actively recruiting for a Customer Service Representative to join Supply Chain Team, at Johnson Matthey Poland.

Customer Service Representative

Job purpose

The Customer Service Team is looking for a suitable candidate to join the team in Gliwice.

Our Customer Service Representatives provide professional interface between Johnson Matthey (JM) and its commercial customers, building a relationship at the correct level within the customer’s organisation to ensure that a high standard of customer service is always maintained.

Key Responsibilities

Managing relationships with a defined customer base through email, phone and face to face meetings to maintain a high level of customer satisfaction, this will include :

  • Providing customers with routine feedback as to the status of their open orders, managing expectations where necessary;
  • Identifying and escalating potential supply gaps early, providing both JM & the customer with the best opportunity to react;
  • Liaising with the rest of the JM supply chain & quality departments to help prioritise customer requirements;
  • Ensuring JM’s business interests are respected, enforcing SLAs where necessary;
  • Resolving customer complaints in a timely & satisfactory manner;
  • Supporting the Johnson Matthey Commercial department, where reasonably called upon, to provide information & insight into supply chain processes;
  • Protecting Johnson Matthey’s brand & reputation by always maintaining a high degree of professionalism when communicating with external customers;
  • To take on any other duties which are within the employee’s skills and abilities whenever reasonably instructed;
  • Being responsible for customer invoicing and customer returns&complaints.
  • Scope

  • Directly manages the relationship with customers in the next tier of the supply chain.
  • Supports the OEM relationships managed by the commercial team.
  • Liaising with many other JM departments, including : Supply Chain, Quality and Credit Control to provide the best possible level of customer service.
  • Organisation, chairing and minuting of meetings, both internally and externally.
  • Monitors and reports on the success & failures of the supply chain through defined KPIs.
  • Are you the ideal candidate?

  • Experience in a similar role is a must min. 3 years;
  • Experience working within an automotive or manufacturing supply chain;
  • Fluent in English (written and verbal) and Polish;
  • Experience with MS Office applications (Excel);
  • Experience with SAP;
  • Experience with BI reports will be an asset;
  • High attention to detail;
  • Ability to remain calm in under pressure situations;
  • Ability to contribute to continuous improvement.
  • What we offer :

  • Labour-law employment;
  • Work in international environment with highly qualified specialists;
  • Development opportunities;
  • Competitive salary;
  • Positive and friendly atmosphere;
  • Private Medical Care, Multisport Package, Life Insurance, Employee Pension Scheme (PPE).
  • LI-AB2

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