The IT Senior Analyst - SalesFroce will be responsible for supporting the business processes in Sales and Distribution areas including requirements definition, data integrity, testing, training, and reporting.
The applicant will bring STRONG Technical knowledge of SFDC and / or working knowledge in associated business process areas.
The IT Senior Analyst must have the ability to perform SFDC configuration troubleshooting independently while working effectively across 3M’s SFDC Support and Global IT Organizations when required.
Perform configuration analysis across Salesforce and associated integration points
Provide functional knowledge for the applications supported by 3M’s IT support organization and associated business processes
Ability to resolve complex business requirements via Salesforce CRM / HR configured solutions. Incidents and projects
Build / Test basic configurations on weekly basis
Work with business and IT leadership to define user requirements, and translate them to functional specifications
Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle
Provide global Salesforce administration
Work closely with the Technology team to provide functional and technology support on SFDC Resolve Level 2 queries (i.e.
break / fix, etc) that are assigned to them by the Queue Manager with the Follow the Sun’ model.
Collaborates as needed with other IT support team members on configuration design questions and analysis
Facilitates interactions and escalations with appropriate groups (e.g. 3M Solution teams, Global Infrastructure, Integration points etc)
Meet or exceed established 3M Support Service Level Agreement (SLA)
Update procedures, operation instructions, and any other documentation impacted by system changes
Must be able to travel internationally if needed
Weekend on-call support is a possibility
Bachelor’s Degree or equivalent work experience
Minimum of 1 year experience working with Salesforce as a technical resource (IT)
Experience working in a global support environment
Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-
task is inherent in the job responsibilities
Ability to develop and exercise task specific project plans with minimal supervision.
Salesforce Certified Administrator
Experience working with Agile methodology and JIRA.