Web Quality Assurance Analyst
Franklin Resources,Inc
‎20 godz. temu

Web Quality Assurance Analyst-823104

Web Quality Assurance Analyst

At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners.

Over 9,000 employees working in 60 offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries.

For over 65 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

What are the ongoing responsibilities of a Web Quality Assurance Analyst?

The ideal Web Publishing Quality Analyst is passionate about process management and improvement, web content detail and accuracy and has a keen eye on supporting business and client goals.

Process expertise and a focus on quality to meet client goals are words that describe who you are and what you love to do.

You will support critical web publishing processes around the world, including ensuring proper use of systems, tools and implemented processes.

You’ll collaborate with other Global Web Digital Marketing team members, as well as local and global marketing stakeholders to ensure high levels of publishing quality to further expand the use and effectiveness of Franklin Templeton’s global websites.

Main responsibilities :

  • Partnering with management and business unit leads to create operational plans that support digital marketing strategies and objectives.
  • Conduct research to develop a deep understanding of current state web publishing processes
  • Provide subject matter expertise on web publishing processes, products, and application capabilities.
  • Build and lead the execution of continuous improvement practices for all customer-facing workflows
  • Conduct customer surveys and use the results and feedback provided to lead the web publishing process improvement
  • Provide effective communication to the business on the web publishing matters. To ensure that information shared is timely, useful and easily understood.
  • Actively lead continuous improvement initiatives and processes, with help from cross functional teams, to reduce system downtime, defects, improve customer satisfaction, quality, reduce cost and the web publishing cycle
  • Documenting and tracking of continuous improvement cost reductions and quality improvements
  • Ensure the web publishing team is properly resourced document the team’s capacity and its involvement in various digital projects
  • Proactively using data, trends and logic to develop valuable and strategic recommendations applicable to the global processes
  • What ideal qualifications, skills & experience would help someone to be successful?

  • 3-5 years web production experience, preferably in the financial services industry
  • Bachelor's Degree in Marketing, Communications, Business or related fields
  • Keen analytical skills, with a detail-oriented approach to analysis and recommendations
  • Demonstrated ability to thrive in a high-visibility, fast-paced, fluid environment, managing multiple conflicting priorities
  • Excellent teamwork and relationship management skills with a willingness to roll up one’s sleeves to get the job done
  • Demonstrable ability to take ownership and accountability
  • Business systems analysis and Lean or Six Sigma Process mapping preferred
  • Excellent written, verbal and presentation communication skills, with a passion for innovation and pushing boundaries
  • A proven track record of quality process improvement
  • What makes Franklin Templeton Investments unique?

    In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards the mix of both monetary and non-

    monetary rewards provided to you in recognition for your time, talents, efforts, and results.

    Highlights of our benefits include :

  • Possibility to develop your career in a Global environment
  • Attractive location
  • Benefit package : medical insurance, Life Insurance, Assistance Package, Employee Assistant Program, MultisportCard, Staff investment program
  • Stable employment conditions
  • Free gym in your office
  • Friendly and supportive working environment
  • Participation in international projects
  • Possibility to lead or support Charity Events
  • We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities.

    An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

    We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

    Take some time to, meet some of our people, and see what it means to say, I AM Franklin Templeton .


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