LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management.
The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness.
We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland"s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.
For one of our Clients, we are currently looking for :
Customer Service with French ( medical field)
Numer referencyjny : 0073254
Miejsce pracy : Warszawa
Answer in-coming calls to the customer service phoneline during business hours; document all calls according to customer service policy and procedures
Assist and inform on product clinical requirements and sample accessioning processes within scope of expertise in accordance with official standard operating procedures (SOPs)
Address all clinical inquiries referencing the scripted responses available on our knowledge data base or according to training
Oversee order fulfillment for all orders originating in EMEA to include assistance with the retrieval of specimens from submitting hospital and collaborate with field sales to ensure the ordering experience of the customer is seamless, timely, and effective
Triage inquiries to the appropriate person, office, or department accordingly, while supporting a seamless experience for the customer
Provide inside sales support to the field sales staff and members of the commercial teams when needed
Maintain a high level of account expertise and management as it pertains to our international partners and accounts
Deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion for both our internal and external customers
Fluent to read, write, and speak in English and French
3+ years of customer service experience
1+ years of experience working in the Clinical / Medical or Scientific field would be a plus
Bachelor or Master"s degree
Demonstrated ability to follow and / or developing SOPs.
IT literate. Proficient with Microsoft Suite, Salesforce or other case management tools
No disqualifications for employment in the U.S. (or nay other jurisdiction outside the U.S.) lab industry as determined by the Federal Government
Excellent team player; highly effective in working with others but also capable of working independently, as necessary
Ability to multi-task and strong attention to detail. Ability to work in a fast paced, time-sensitive environment
Superior interpersonal and organizational skills. Excellent listening and oral and written communication skills
Hybrid working model in Warsaw
Employment of contract
Monday - Friday : 9 : 00-17 : 00
Benefits : private medical care, sports card, life insurance - paid by the employer
Work in an international environment for a foreign client
Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.
Employment Agency license no. 16 570