Customer Service with French ( medical field)
LeasingTeam Group
Warszawa, mazowieckie, Polska
6 d. temu

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management.

The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness.

We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland"s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.

For one of our Clients, we are currently looking for :

Customer Service with French ( medical field)

Numer referencyjny : 0073254

Miejsce pracy : Warszawa

  • Answer in-coming calls to the customer service phoneline during business hours; document all calls according to customer service policy and procedures
  • Assist and inform on product clinical requirements and sample accessioning processes within scope of expertise in accordance with official standard operating procedures (SOPs)
  • Address all clinical inquiries referencing the scripted responses available on our knowledge data base or according to training
  • Oversee order fulfillment for all orders originating in EMEA to include assistance with the retrieval of specimens from submitting hospital and collaborate with field sales to ensure the ordering experience of the customer is seamless, timely, and effective
  • Triage inquiries to the appropriate person, office, or department accordingly, while supporting a seamless experience for the customer
  • Provide inside sales support to the field sales staff and members of the commercial teams when needed
  • Maintain a high level of account expertise and management as it pertains to our international partners and accounts
  • Deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion for both our internal and external customers
  • Fluent to read, write, and speak in English and French
  • 3+ years of customer service experience
  • 1+ years of experience working in the Clinical / Medical or Scientific field would be a plus
  • Bachelor or Master"s degree
  • Demonstrated ability to follow and / or developing SOPs.
  • IT literate. Proficient with Microsoft Suite, Salesforce or other case management tools
  • No disqualifications for employment in the U.S. (or nay other jurisdiction outside the U.S.) lab industry as determined by the Federal Government
  • Excellent team player; highly effective in working with others but also capable of working independently, as necessary
  • Ability to multi-task and strong attention to detail. Ability to work in a fast paced, time-sensitive environment
  • Superior interpersonal and organizational skills. Excellent listening and oral and written communication skills
  • Hybrid working model in Warsaw
  • Full time
  • Employment of contract
  • Monday - Friday : 9 : 00-17 : 00
  • Benefits : private medical care, sports card, life insurance - paid by the employer
  • Work in an international environment for a foreign client
  • Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.

    Employment Agency license no. 16 570

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