Senior Support Engineer for PaaS services for multi-cloud
Nokia
Bydgoszcz, Poland, Poland
‎14 godz. temu

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Common Software Foundation organization is part of Nokia Cloud and Network Services division. We are the organization bringing the Nokia applications together into a coherent suite :

  • Through the creation of a high performance, modular, scalable library of software infrastructure components
  • Which are aggregated into blueprints providing useful services or offered on CSF Platform - unified PaaS layer services for multi-cloud environment
  • Bringing advanced capabilities from industry and inside Nokia
  • Used by the Nokia Software BUs, as a base for their innovative applications
  • That operate with the same look and feel
  • What you will learn and contribute to

    We are looking for motivated professional for Senior Support Engineer position of software components and PaaS services in multi-cloud systems.

    As part of our team, you will do :

  • Problem troubleshooting & defect management
  • Act as technical expert to provide solutions as part of problem management process
  • Coordinate problem resolution with R&D and customer support teams
  • Acceptance tests for problem solutions, software upgrade / backup / restore / disaster recovery
  • Participate in on-call duty service
  • Liaise with product teams as point of contact at technical level
  • Lab reconfiguration and provisioning
  • Develop & maintain documentation (methods of procedures (MOPs), FAQs, ...)
  • Your skills and experience

    You have :

  • Good analytical / problem solving / technical diagnostic / debugging / integrator skills
  • Willingness to learn quickly of multi-cloud environments
  • 6+ years of customer technical support experience
  • Master's or Bachelor's degree in Engineering, Telecommunication, Computer Science, Software Technology or equivalent experience
  • Experience in software design or system tests or integration of complex systems - DevOps / CI / CD
  • Good teamwork and communication skills
  • Good spoken and written English
  • Knowledge of Linux / Unix OS (command line)
  • Ability to prioritize tasks
  • It would be nice if you also had :

  • Cloud and microservices - K8s, Docker, OpenStack
  • Experience with public cloud like AWS, OpenShift, Azure or GCP
  • Coding skills will be very appreciated (Bash, Ansible, Python, GO, ...)
  • JIRA / Confluence / Git / Gerrit / Jenkins
  • Fault management knowledge
  • Other professional knowledge and work experience will be seen as an additional asset
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

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