Do you want to join our new GBS Shared Service Centre in Warsaw and help shape new processes within Operational HR? Do you have a background in transactional HR in a similar environment working for an International Organization?
If you do you could be the perfect match and prospective employee for our exciting journey at Alcon. Here at Alcon we are passionate about improving patients’ lives allowing them to see brilliantly and we would love you to be part of the team making this happen!
The HR Service Center Life Event Specialist will act as an HR guide for Alcon associates. This role will have the opportunity to assist associates with all HR employee life cycle events including clarification of Alcon policies and procedures, HR administration, payroll inquiries, system navigational support and more.
Accountable for executing high quality and accurate service to associates in adherence with the Service Center service levels (SLAs) and key process and operational metrics (KPIs).
Good understanding of HR operations and Contact Center management
Fluency in English and one or more of the following languages Dutch, French, German, Italian or Russian
Experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.)
Strong collaborative partnership skills to ensure the effective resolution of inquiries
Ability to work effectively in an environment subject to changing priorities and short deadlines
Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
Entry level experience with planning, organization, problem solving, and decision-making abilities
HR Information System experience preferred, Workday a plus
Can be trusted to maintain confidential information
Process-orientation and process improvement mindset
Good Communication and Customer Service orientation
Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported
Intermediate level skills in Microsoft Office Suite
Basic employment laws command in EMEA and / or APAC regions
Excellent communication skills
Strong team player with a passion for working in a global HR environment
Our purpose at Alcon is : We help people see brilliantly
Benefits of Working for Alcon :
Competitive Salary packages
Excellent benefits packages