Level I Support Internal Clients and Suppliers (Opening Cases) by ordering goods and services, answering mails and calls from helpline and process advisory for clients.
Main responsibilities :
You will answer basic support enquiries from end users including but not limited to :
System access questions and basic functionality questions.
Requisition reviews and approvals.
Dispatch Purchase Orders to suppliers and ad-hoc product delivery tracking.
Modifications of Purchase Orders.
Based on agreed procedures and guidelines, resolve issues (or) forward complex enquires to Business Area Support or Level 2 Support.
The Source to Pay Service Desk as a valued partner, strives to work collaboratively with Tier 2 teams to deliver increasingly high-
quality services to our internal and external business partners.
The S2P Service Desk is the customer facing team handling all incoming queries from Internal Business Partners and Suppliers in regards to the Credit Suisse Source-to-Pay (S2P) Process.
Open to discussing flexible / agile working.
You are fluent in German and English.
1 year experience in procurement administration or in a call center would be an asset.
You are experienced working within strong compliance and regulatory culture.
Knowledge of Accounts Payable and handling of Oracle / PeopleSoft would be an advantage.
You are self starter with positive attitude, proactive approach and confidence in order to challenge status quo.
You are passionate about what you do and creative to suggest continuous improvements ideas.
Private medical care
Training and development
Language training course
Family nursery and kindergarten funding, gift vouchers for Christmas
Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
Employee discounts on various products and services (event tickets, consumer products, etc.)
Employee Referral Program
Flexible work schedule and working from home (home office)