Service Manager (Global Digital Solutions)
DB Schenker
Warsaw, Poland
4 d. temu

Your tasks

  • Governance and Framework for Schenker’s global digital solutions portfolio
  • Service Management and Operations for Digital Solution’s service portfolio
  • Provide digital solutions to optimize customer interaction with Schenker via multiple channels and drive internal global collaboration
  • Contribute to implementation of new solutions (e.g. feasibility studies / pilots / prototyping)
  • Plan and manage local solution migrations to Digital Solution’s portfolio
  • Contribute to planning and managing local solutions migration
  • Manage small Customer Projects (e.g. customized configurations / set-ups)
  • Subject Matter Experts on Schenker’s digital solutions portfolio
  • Consult and align with internal business partners and SPOCs on Digital Solution’s service portfolio
  • Training and Communication
  • Supplier relationship management
  • Legal & Data Protection
  • Communication Management with all involved parties and stakeholders
  • Requirements

  • Minimum bachelor's degree in Business Administration, Logistics, Computer Science or related disciplines
  • At least 2 years work experience in similar position (Service Manager, Project Manager)
  • Experience identifying process improvements and coordinating their implementation
  • International experience in customer projects and service management
  • Understanding of business and IT processes
  • Strong organizational and multi-tasking skills
  • Customer and service orientation
  • Strong interpersonal skills and ability to work effectively across diverse organizations, groups and functions
  • Flexible thinker able to operate in a changing environment
  • Team player with very good communication skills
  • Fluent Business English (written and spoken)
  • Excellent MS Office skills
  • Our offer

  • Private health care with an option for a family coverage
  • Group life insurance
  • Subsidized sport cards, cinema and theatre tickets
  • Structured training and development program
  • Clear career path
  • Work for a global industry leader
  • Various challenges at work
  • Great atmosphere
  • Opportunity to participate in the employee volunteering program
  • Contact

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