Vodeno, a brand new fintech company on the European market is expanding rapidly and looking to hire the best in class Customer Happiness Owners with Dutch / French.
We need you to help us identify issues that traditional banks are facing in the time of cloud revolution and to help them accelerate processes that currently take up too much of their valuable time.
Our biggest strength are our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge.
An experienced team that shares the knowledge on how to grow and build amazing things. Together we have created a positive, energetic and fast-paced work environment.
We stay professional in getting things done but remember not to leave our passion and fun behind.
If you are experienced in providing excellent customer service and you have an ambition and motivation to cooperate with the bests in their field and to dive deep into fascinating and complex international projects, then this is a perfect opportunity for you.
APPLY and join our fast-growing team to create the future of the financial industry in Europe!
As a Customer Happiness Owner you will :
deliver risk free, customer delighting service operations in omnichannel environment
meet quality and quantity expectations
report timely and accurately on an individual level
understand and use customer happiness driving techniques on daily basis
provide high quality service
actively preempt potential customer dissatisfaction
get involved in a process of implementing tools to gain customers delight and happiness
You're the right person for this position if :
you are fluent in French and English (Polish is a plus)
you provide honest and open communication
you are open-minded and able to adjust to agile environment
you have a â€œcan doâ€ attitude
you are culturally aware
it would be a plus if you had customer facing role (part or full time) for at least 12 months
it would be a plus if you worked in customer service teams, account management or direct sales
What we offer :
Gaining experience in a fast-growing international start-up
Working hand in hand with the Co-founders. This is a great chance to receive mentoring, especially if you wish to run your own start-up in the future
Directly impacting the company's products and growth
Experienced and awesome people to work with and learn from
The excitement of working on something new and big
Working in modern organization structure that is driven by the culture of technology enthusiasm, team spirit, respect and integrity on all levels of organization
Attractive remuneration package (base salary and bonus) based on your experience and skills
A safe and modern workplace area in the city center
Private medical care (VIP package)